Privacy Policy

Our commitment

Bradford Design Decorative Hardware Inc. (“Bradford Hardware”, “we”, “us”) respects your privacy. This policy explains how we collect, use and protect personal information through bradfordhardware.com and our showroom, in keeping with British Columbia’s Personal Information Protection Act and Canada’s Personal Information Protection and Electronic Documents Act. We are responsible for the personal information under our control and have designated a Privacy Officer to oversee our compliance.

Information we collect

We collect the personal information you give us when you request a quote, book an appointment, place an order in our showroom, contact us or subscribe to our emails. This may include your name, company name, address, email address, phone number and order details.

When you visit our website, we also collect limited technical information, such as your browser, device, pages viewed and general location, through cookies and similar technologies.

How we use it

We use personal information to prepare quotes, schedule appointments, process and deliver showroom orders, provide customer service, send marketing emails if you have agreed to receive them, prevent fraud, meet our legal and accounting obligations, and improve our website. We collect only what we need for these purposes. We do not sell personal information.

Consent

By giving us personal information for a purpose described above, you consent to its use for that purpose. You may withdraw your consent at any time, subject to legal or contractual limits, by contacting our Privacy Officer. Withdrawing consent may affect our ability to provide a quote, order or service.

Email marketing

We send marketing emails only to people who have agreed to receive them. Every email includes a way to unsubscribe.

Cookies and analytics

Our website uses essential cookies that allow the site to work. With your permission, we also use analytics cookies to understand how visitors use the site. Analytics cookies stay off until you accept them, and you can change your choice at any time through the Cookie Settings link at the bottom of our website. You can also block cookies in your browser settings.

Service providers

We share personal information with service providers that help us run our business, such as website hosting, email delivery, website analytics, payment processing and delivery. They may use it only to provide their services to us and are required to protect it. We may also disclose personal information where required or permitted by law.

Storage outside Canada

We store personal information in Canada where possible. Some information, including website analytics, may be processed outside Canada, including in the United States, and may be accessible to authorities there under their laws.

Retention and safeguards

We keep personal information only as long as needed for the purposes above and to meet legal requirements, including tax and accounting record rules, and then securely destroy it. We protect personal information with reasonable physical, administrative and technical safeguards.

Accuracy, access and correction

We make reasonable efforts to keep personal information accurate and complete. You may ask to see the personal information we hold about you, or ask us to correct it, by writing to our Privacy Officer. We will respond within 30 days, as required by law.

Minors

Our website is intended for adults. We do not knowingly collect personal information from minors.

Changes

We may update this policy from time to time. The current version is always posted on this page with its effective date.

Questions and concerns

Questions or concerns about how we handle personal information can be sent to our Privacy Officer. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

Privacy Officer
Bradford Design Decorative Hardware Inc.
admin@bradfordhardware.com